At Holofex, we work to get your order to you fast, safely, and with full transparency. Delivery timeframes below refer to business days (Mon–Fri, excluding public holidays) and begin after dispatch. You’ll receive an email with tracking as soon as your order ships.
Delivery Timeframes
-
Australia & United States: 2–4 business days
(metro areas typically on the faster end) -
International (outside AU & US): 5–10 business days
(timing varies by destination and service availability)
Note: Heavier items and custom orders may require additional handling or build time before dispatch, which can extend total delivery time. We’ll confirm an ETA if your order falls into this category.
Dispatch & Carriers
-
We ship using trusted, trackable services.
-
Tracking details are emailed on dispatch (please allow up to 24 hours for scans to appear).
-
Some products may ship warehouse-direct to reduce handling time—these orders are fully tracked and insured.
Shipping Costs
Shipping rates are calculated at checkout based on weight, dimensions, and destination. You’ll see the exact cost before you complete your purchase.
International Duties & Taxes
For orders delivered outside your country, customs duties, taxes, and fees may apply. These charges are set by the destination country and are the customer’s responsibility. For guidance, contact your local customs office.
Address Accuracy & Changes
Please double-check your shipping address at checkout. Incorrect or incomplete addresses may cause delays. If you need to update an address after placing an order, contact support@holofex.com.au as soon as possible—changes are only possible before the order ships.
Delivery Issues & Damages
If your parcel appears delayed, lost, or arrives damaged, contact us promptly with your order number and any photos of the packaging/product so we can investigate with the carrier and resolve it quickly.
Policy Updates
We continually improve our logistics and may update this policy from time to time. Please review this page periodically for the latest information.
Have questions about shipping or timelines for a specific product or event date? Email us at support@holofex.com.au—we’re here to help.